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The path to the optimal digital experience
About the white paper
The white paper describes the procedure for digitizing all business areas and also serves as a guide. Which area or process should you start with and how should it be implemented? The selection of providers is also discussed, taking into account various aspects such as data protection and possible subsidies.
Customer Experience
About the whitepaper
This white paper is all about the success factor of digital customer experience and how you can manage it professionally. What points do you need to consider in your CX strategy? And how can it be optimally implemented to offer your customers the best possible customer experience?
Online marketing
About the whitepaper
Would you like to know how to build a sustainable online marketing strategy? Then you should take a closer look at this white paper. Among other things, you will learn which requirements must be met for successful digital marketing and which systems are actually needed for this.
E-Commerce
About the whitepaper
How can you professionalize e-commerce? Our experts have compiled everything you need to know from their decades of experience. In this white paper, we show you the eleven most important success factors for your online business in B2C and B2B.
Customer service
About the whitepaper
This white paper reveals how you can take your customer service to the next level and create positive customer experiences. We also give you tips on the right tools, systems and the most relevant channels to meet the rising expectations of your customers.
Data & Analytics
About the whitepaper
In this white paper you will learn how to manage your data efficiently and profitably. Nowadays, it is no longer enough to simply collect data, but to get more out of it and network systems with each other. This is because products and services are increasingly being made available via digital platforms and services.
