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Performance counts - on the pitch and online
In sport, performance often makes the difference between winning and losing - and not just on the pitch. Fans also expect the best performance from their favorite club off the pitch, be it when buying tickets or purchasing fan merchandise.
But what if there is no comprehensive solution that covers all the needs of your sports club ? Most providers focus on either ticketing or the store - individual components that rarely work together perfectly.
We are convinced that true performance requires a holistic solution . One that is there for the fans both during and after the game - and that's exactly what we offer.
Optimum performance: club website, online store and customer service in harmony
Win or lose, your fans are unwaveringly behind your club - you lose together, you win together. To make the digital experience a complete success, we combine your club website or online store with Zendesk as a customer support tool to create a seamless unit. This tailor-made solution adapts perfectly to the specific requirements of your club and guarantees that your fans enjoy a rousing experience full of enthusiasm not only in the stadium but also online.
Communicate with your members
Use Zendesk's integrated messaging solutions to communicate easily with your members via numerous channels such as social media, WhatsApp, Microsoft Teams and live and AI chat . Thanks to an AI-supported agent, inquiries are answered quickly and automatically on request.
Integrated customer service
With Zendesk as an intelligent customer service tool, you are always there for your fans. The communication channels and a comprehensive ticket system help you to process inquiries efficiently.
Scalable
Whether your fan base is small or large - our solution grows with your club. Start small and expand your service as your fanbase grows.
atlantis dx & Zendesk: digitalization meets customer service
As a digitalization service provider, we have years of experience in developing seamless interfaces that connect your systems perfectly with other platforms. Together with Zendesk, the leading customer service tool, we create an integrated solution that not only takes your online store or club website to a higher level, but also your customer service - tailored to your fans. This way you can ensure that your fans enjoy a first-class shopping experience and support them quickly and professionally with any concerns!
atlantis dx as your digitalization partner
With over 30 years of experience as a digitalization service provider, we are your ideal partner for all aspects of digital transformation. Whether e-commerce, customer service or tailor-made solutions - we offer you comprehensive expertise to take your digital presence to the next level and optimize it sustainably. As digital experts with a passion for sports, we have made it our mission to strengthen fan loyalty through the optimal combination of first-class e-commerce and outstanding customer service. We understand the specific needs of professional sports clubs and their fans. Our digital solutions ensure that your store offers the perfect balance between functionality and fan experience .
Zendesk as a customer service tool
Zendesk is a leading global provider of customer service software. With customers in over 160 countries, including top European clubs, Zendesk offers a flexible and scalable platform that centrally manages all customer requests.
The integration of communication channels enables your support team to serve customers quickly and accurately. In addition, you can optimize and personalize your support process with powerful analytics and automation features.
Why your sports club scores with Zendesk
I'm sure you're familiar with this: As a sports club, you are often faced with the challenge of looking after a large and dedicated fan base that has high expectations of fast and reliable service . Clubs therefore need a comprehensive customer service solution to help them cope with the onslaught of inquiries and ensure customer satisfaction. The Zendesk platform is tailored to meet these needs by providing a unified solution for managing fan inquiries - whether it's questions about ticket purchases, merchandising or memberships.
Some advantages at a glance:
- Seamless integration of Zendesk into existing e-commerce, web and ticketing systems
- Relief for your team members through prioritized processing of inquiries and automated answers to frequently asked questions
- Stronger fan loyalty through an optimal customer experience with reduced administrative effort at the same time
On your marks, get set, go!
Customer service that connects - for fans who love their club. Take your digital club experience to the next level and increase fan loyalty. With our solution for sports clubs, you can sell more, provide better support and strengthen your brand. With atlantis dx as your Zendesk partner, you benefit from many years of experience and a personal contact person who is on hand to provide you with advice and support.
Simply arrange a non-binding initial consultation with us.
FAQ on customer service in sport
In sport, providers and clubs are often faced with a huge influx of inquiries. Zendesk offers versatile integration options and is aimed precisely at companies that want to optimize their customer service - both for customers and team members.
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