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The new CX Trends report for 2024 is here
The year 2024 promises to be an exciting time full of innovation and change in the customer experience (CX) landscape. Discover the top 10 trends in AI, data protection and immersive experiences in Zendesk's CX Trend Report 2024. Intelligent CX is here to stay - learn how to use it!
How are the rapid innovations in artificial intelligence and other emerging technologies coming to the fore? What can leaders do to stay ahead of the big changes?
Trend topics at a glance:
- Generative AI
- Chatbots
- Role of customer service representatives
- AI transparency
- Immediate personalization
- Data privacy
- Security and CX
- Online shopping
- Voice and phone support
- Management tools for customer service employees
Sound interesting? Then download the report directly for free:
