Six-part topic series: Drivers of digitalization - 4: Drivers: Natural Language Processing

In addition to platform economics, customer experience and augmented analytics, natural language processing (NLP) is also an important driver of digitalization. The process allows data to be made searchable using simple questions. With voice control becoming increasingly popular, NLP is now also becoming more of a focus. The combination of linguistic knowledge with modern computer science and artificial intelligence allows communication from human to computer to be as natural as possible. As a wide range of questions is now available, NLP-based systems are able to deal with much more complex issues. Although most tools currently only support the English language, the range of languages will expand in the future. Users will then be able to simply "google" important questions using voice input in their native language.

Next driver in the series: Open Source
Author: Dario Waechter