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How Shopware support works
As part of Shopware support, we at atlantis dx provide a technical support service. Shopware support includes various types of services, such as
- Installation and configuration of Shopware
- Integration of plug-ins and extensions
- Monitoring website performance (frontend & backend)
- Troubleshooting/solving technical problems
We offer Shopware support as an ongoing service or as a one-off service. With our technical support and expert knowledge, you can get the most out of your Shopware websites and run successful online businesses. This minimizes downtime and other technical problems and ensures a smooth and efficient customer experience.
We find a solution for every challenge!
We take our customers' feedback to heart. In a survey about everyday problems with Shopware, we collected their input. In doing so, we help our current and future customers to solve the following problems and many more with Shopware:
- Extensions: Are you reaching your limits with the integration of special plug-ins? We help you with customization with individual extensions that fit your store perfectly
- Update: Would you like to upgrade from Shopware 5 to Shopware 6? We can also support you with the migration, implementation and support. Are you already using an older Shopware version? An update to Shopware 6 is mandatory by mid-2024, which is why more and more members of the community are opting for the latest version, as new functions are being developed exclusively for this version.
- Loading times too long: Is your store loading too slowly? Then we can help you with optimization and troubleshooting.
- Outdated layout: We modernize and update your current layout so that you stand out from the crowd of online stores.
- Connection to external systems: Do you have problems with the connection via interfaces? We can support you with this too! We are experts when it comes to connecting ERP, PIM or ERP systems, for example.
- Company growth: Is your company growing so fast that you no longer have enough resources for your store? Then we can help you with customization, scaling and hosting changes.
- E-commerce: Are you at a loss when it comes to e-commerce? Then we will be happy to advise you!
- Product selection: Are you looking for high-quality products from Germany or Europe? But can't really find what you're looking for because most of them are not GDPR-compliant or have a bad reputation? Then you've come to the right place! We have an overview and know which products are right for you!
This is just a fraction of the problems we can solve for you. We develop your store further, advise you in all areas of e-commerce, stand by your side with professional support and much more! See for yourself and let our experts advise you without obligation!
The advantages of Shopware support
To ensure the long-term success of your Shopware store, it is essential to carry out regular maintenance and care work. Regular maintenance closes emerging security gaps and helps to integrate new functions - for long-term success. But that's not all! Here are 4 reasons why a collaboration is worthwhile for you:
Technical maintenance
Store systems require regular updates and maintenance work to ensure the security and functionality of your store.
Performance optimization
Our Shopware support helps you to improve the performance of your store by optimizing loading times or adapting the store infrastructure. After all, fast and reliable performance is crucial for the success of your online business.
Troubleshooting
Errors and problems can also occur during regular maintenance. We respond quickly and professionally to problems and rectify them so that your store runs smoothly at all times and meets all requirements.
Store optimization
As an experienced Shopware agency, we help you to optimize and further develop your store. This includes implementing new functions and adapting the design to current trends and developments in e-commerce.
We help to ensure that your Shopware store is always up to date, runs quickly and reliably and is always tailored to the needs of your customers. This also includes updating Shopware.
atlantis dx as your Shopware support
Our many years of experience in the field of e-commerce as an IT service provider and numerous projects in these areas qualify us as your trustworthy Shopware agency. From planning and design to the implementation of a professional appearance - as a partner at eye level, we at atlantis dx accompany you on the way to a flawless online presence.
We not only offer you Shopware support, but are also Shopware partner. You can rely on that with atlantis dx:
- Implementation/development of the Shopware store
- Professional competence
- Excellent quality
- Reliability
- Communication on the same level
Our focus is on data analysis, e-commerce and web solutions, enabling us to offer a wide range of digital solutions from a single source. We aim to create an optimal customer experience and take a holistic approach. Do you have any questions before we start working together? Feel free to get in touch!
Frequently asked questions about Shopware support
Shopware support refers to the support and maintenance of online stores based on the Shopware platform. It includes activities such as updates, security monitoring, troubleshooting, performance optimization and general maintenance.
Shopware support is important to ensure that your online store runs smoothly and that customers have a positive experience when shopping on your website. Regular maintenance and updates also help to improve the security of your online store and prevent hacker attacks.
Our services include updating Shopware, setting up the software, troubleshooting, performance optimization, backups, regular Shopware maintenance and technical support.
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